Pikeok Terms & Conditions — Must Read Before Use

These Terms and Conditions ("Terms") apply to the use of the Pikeok platform (pikeok.bet) and its associated services. By registering, logging in, or using any of our services, you are deemed to have accepted these Terms.

Pikeok reserves the right to modify or update these terms at any time. Any changes will be notified on the platform along with the updated date. Continued use of the platform after such changes constitutes your acceptance of the revised terms.

Eligibility Criteria

• You must be at least 18 years of age.
• You must be playing from a country or region where online gaming is legally permitted.
• Each person may register only one account.
• You must register using accurate and truthful information.
• You are playing for yourself — not on behalf of another person or as part of a professional syndicate.

Opening an account on Pikeok is free. During registration, you will need to provide your full name, date of birth, phone number, and email address. Accounts created using false information may be closed at any time and the balance may be forfeited.

KYC Verification Process

Pikeok complies with international Anti-Money Laundering (AML) policies. As a result, you may be required to verify your identity before making a withdrawal or after depositing above a certain amount. This process is known as KYC (Know Your Customer).

• National ID (NID) or passport photo
• Selfie photo (holding your ID)
• Bank statement or utility bill as proof of address (if required)
• Payment Method Verification Documents

KYC verification is usually completed within 24–48 hours. Withdrawals may be held until verification is complete.

Account Security

Keep your account password and login credentials strictly confidential. Do not allow anyone else to use your account. If you suspect unauthorized access, contact Pikeok support immediately.

Pikeok supports the most popular mobile banking methods in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT).

Withdrawal Terms

• KYC verification must be completed before any withdrawal can be processed.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• To cancel a withdrawal request, you must notify support within 1 hour of submitting it.
• Withdrawals must be made using the same payment method used for the deposit.
• The maximum daily withdrawal limit is ৳2,00,000 (two lakh BDT).

Pikeok offers a range of bonuses and promotions. Each bonus comes with its own specific terms, and failure to comply with them may result in the bonus being forfeited.

Welcome Bonus

New members receive a welcome bonus on their first deposit. To qualify, the minimum deposit requirement must be met, and if a bonus code applies, it must be entered before making the deposit.

Wagering Requirements

Most bonuses come with wagering requirements, meaning you must place bets a specified number of times before you can withdraw the bonus funds.

• Welcome Bonus wagering: typically 20–30x the bonus amount.
• Reload Bonus: 15–25x the bonus amount.
• Cashback bonus: typically no wagering requirements.
• Time allowed to complete wagering requirements: typically 7–30 days.

General Bonus Rules

• Each user may claim any bonus offer once only.
• Bonus funds can be used to place bets on cricket betting, slots, and other eligible games.
• Bonus wagering contributions may vary by game (e.g., slots 100%, Live Casino 50%).
• Pikeok reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, Pikeok reserves the right to investigate and cancel the bonus.

Pikeok offers a wide range of gaming options including Sports Betting, Live Casino, slots, lottery, and jackpots. Each category has its own specific rules.

Sports Betting

• All bets are only valid once confirmed.
• Live bets placed after a match has started will be settled at the end of the match.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• Bets confirmed before an odds change will be settled at the original odds.
• Pikeok reserves the right to void any bets placed at abnormal odds due to a system error.

Casino Games

• All games use an RNG (Random Number Generator).
• If your internet connection drops, game results will be saved on the server and will be available once you reconnect.
• Each game's RTP (Return to Player) rate is fixed and listed in the game information.

Betting Limits

Every game and event on Pikeok has defined minimum and maximum betting limits. These limits may change in response to market conditions.

Pikeok takes responsible gaming very seriously. We want every user to enjoy their experience, but never at the cost of their personal well-being.

Tools Available to Users

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a limit on how much you want to bet per session or per day.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Exclude yourself from the platform for anywhere from 6 months to permanently.
• Reality Check: Receive periodic reminders about your playtime and spending.

These tools are accessible directly from your account settings. For more details, visit our Responsible Gaming View page.

The following activities are strictly prohibited on the Pikeok platform. Any violation may result in permanent account closure and forfeiture of your balance.

• Opening or managing multiple accounts.
• Using a false identity or another person's information.
• Abusing the bonus system or bonus hunting.
• Chargebacks or payment fraud.
• Using automated bots or software.
• Involvement in match fixing or manipulation of any kind.
• Money laundering or processing illegal funds.
• Attempting to hack the platform's systems.
• Harassing or misconduct toward other users.
• Helping anyone under the age of 18 to open an account.

Pikeok treats the protection of your personal information as its highest priority. We never sell your data to third parties or share it unnecessarily.

The information we collect is used solely for the following purposes:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Meeting legal and regulatory obligations.
• Improving our services and sending you relevant offers.

For more details, please visit our Privacy Policy here.

Pikeok reserves the right to close or suspend any account at any time and for any reason, particularly if:

• A breach of these terms and conditions occurs.
• Suspected fraudulent or dishonest activity.
• At the direction of a regulatory authority.
• KYC verification has not been completed.

You may close your account at any time by contacting support. If your KYC verification is complete, any remaining balance will be refunded to you.

For any disputes or complaints, please contact Pikeok customer support first. We aim to resolve all complaints within 48 hours.

Complaints Process

1. First, reach out via live chat or email (support@pikeok.bet) with full details.
2. Please attach any relevant screenshots or information related to your complaint.
3. The support team will provide an initial response within 48 hours.
4. Complex cases may take up to 14 business days.
5. If the issue remains unresolved, independent third-party mediation is available.

Any legal disputes arising from these terms will be settled through international arbitration. The jurisdiction of Bangladeshi courts is limited.