pikeok | Privacy Policy — How We Keep Your Data Safe

1

Introduction & Applicability

This Privacy Policy applies to all users of the Pikeok (pikeok.bet) platform. When you visit our website, create an account, or use any of our services, we collect certain information. This policy explains in detail what information is collected and why.

Pikeok places the highest importance on its users' privacy. We believe data protection is essential to a trustworthy gaming platform, which is why we only collect what's necessary and keep it secure.

This Privacy Policy is part of our Terms & Conditionsare connected and complement each other. By using the platform, you are considered to have agreed to this Privacy Policy.

Summary: Pikeok never sells your data, does not share it with third parties (except where legally required), and stores all information with the highest level of security.

2

What Information We Collect

Pikeok only collects information that is necessary to operate its services, ensure security, and meet legal obligations. We do not collect excessive or unnecessary data.

Registration & Account Information

Full name, date of birth, gender
Email Address & Mobile Number
Residential Address & Country
Username & Password (Encrypted)

Identity Verification (KYC) Information

National ID (NID) or passport copy
Selfie or liveness verification photo
Proof of Address (bank statement or utility bill)

Financial Information

Mobile banking number (bKash, Nagad, Rocket, etc.)
Transaction History & Amounts
Withdrawal & Deposit Records

Technical Information

IP address and device information
Browser Type & Operating System
Login time, session data, and usage patterns
Cookies & Tracking Data

Data Type	Purpose of Collection	Mandatory
Name & Contact Information	Account Creation & Communication	Yes
Date of Birth	Age Verification (18+)	Yes
KYC Documents	Identity Verification & AML Policy	Before Withdrawal
Payment Information	Transaction Processing	Yes
IP Address & Device Information	Security & Fraud Prevention	Automatic
Cookies	Service Quality Improvement	Optional

3

How Your Information Is Used

Pikeok uses collected data only for specific, legitimate purposes. Your information will never be used for anything beyond that without your consent.

Primary Use Cases

Account Management: For account creation, login verification, and profile updates.
Payment Processing: To accurately process deposits and withdrawals.
Customer Support: To resolve your issues and answer your questions.
Security: To prevent fraud, hacking, and unauthorized access.
Legal Compliance: To comply with KYC, AML, and regulatory requirements.
Service Improvement: To improve gaming experience and platform performance.
Relevant Offers: To send you relevant bonuses and promotions based on your preferences (subject to your consent).

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Important: Pikeok never sells your data to advertising networks or shares it with third parties for marketing purposes.

4

Data Sharing & Disclosure

Pikeok does not generally share your data externally. However, limited sharing may occur in the specific circumstances outlined below.

Data Sharing Circumstances

Payment Processors: To process deposits and withdrawals, we share the necessary information with payment gateways including bKash, Nagad, and Rocket.
KYC/AML Service Providers: Licensed third-party services may be used for identity verification purposes.
Legal Authorities: Disclosing data in response to court orders, government investigations, or regulatory demands is a legal obligation.
Game Provider: User IDs may be shared to ensure certain games run smoothly.

Rest assured: All third-party service providers are required to adhere to our privacy standards. They may only use your data for the specific purpose it was shared for — nothing else.

5

Security Measures

Pikeok uses industry-leading technology to protect your personal and financial information. Our security framework is built across multiple layers.

SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS prevention systems.
Regular Security Audits: An independent team of experts regularly audits our systems.
Access Control: Only authorized personnel within our team have access to user data.

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Your Responsibility: Keep your password and login credentials strictly private. Never share them with anyone. If you notice any suspicious activity, contact us immediately at support@pikeok.bet.

6

Cookies & Tracking Policy

Pikeok uses cookies on its website to help improve your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

Cookie Types	Purpose	Duration
Essential Cookies	Maintaining Login Sessions & Security	Until end of session
Performance Cookies	Monitor page load times and overall site performance	1 Year
Preference Cookies	Remembering Language & Interface Preferences	1 Year
Analytics Cookies	User Behavior Analysis	2 years

You can disable cookies at any time through your browser settings. Keep in mind that turning off essential cookies may cause some features to stop working properly.

7

Data Retention Period

Pikeok does not retain your data longer than necessary. The retention periods for different types of data are outlined below.

Account Information: For the duration of your active account and up to 5 years after closure.
Transaction Records: 5–7 years as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Gaming History: Up to 3 years.
Communication Records: Support tickets and emails for up to 2 years.
Technical Logs: Up to 1 year.

Please note: Once the retention period expires, data is automatically deleted or anonymized in a secure manner.

8

Your Rights

As a Pikeok user, you have full ownership over your personal data. Your rights are outlined in detail below.

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Right to Access Your Data

You can view what information Pikeok holds about you at any time — through your Account Settings or by submitting a request to our support team.

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Right to Rectification

If any of your information is incorrect, you have the right to have it corrected. Update it via your profile settings or by contacting support.

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Right to Erasure

After account closure, you may request the deletion of any data that is not subject to legal retention requirements.

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Right to Object to Processing

You can opt out of marketing emails or specific uses of your data. Submit a request and it will be actioned promptly.

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Right to Data Portability

You can request an export of your account data in a machine-readable format (JSON/CSV).

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Right to Restrict Processing

In certain circumstances, you may request that the use of your data be temporarily restricted.

To exercise these rights, please support@pikeok.bet. We will respond within 30 days.

9

Minor Protection

Pikeok strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process any data from minors.

Age is verified at the time of registration.
Date of birth is verified during the KYC process.
If any user is found to be under 18, their account will be closed immediately.
Any data relating to a minor found in our system will be deleted immediately.

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For Parents: If you believe your child is using Pikeok, please contact us immediately at support@pikeok.bet. We will take swift action.

10

Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us.

Email: support@pikeok.bet
Live Chat: Directly on the platform (24/7)
Response Time: Usually within 24–48 hours

If this Privacy Policy changes, we will notify you by email or through a platform notification. For significant changes, your consent will be requested again.

Contact Us: support@pikeok.bet — We're always here for you.

Pikeok Privacy Policy — Your Data is Safe With Us